3-Business Day Service Guarantee
Aesthetic Laser Service Issues
Supporting You Every Step of the Way
If you purchased your laser directly from Astanza, you’re covered by our Three-Business-Day Service Guarantee for as long as you own your Astanza laser.
How it works
If your Astanza laser is not operational or will not fire, our service team will have it back up and running within three business days from the time we receive your service request.
How to request service
Call the Astanza main line and select Service
Leave a voicemail for Service, or
- Email service@astanzalaser.com
VIP Plan customers
If you’re on a VIP Plan and your laser is not in working condition within three business days of contacting us, we’ll extend your VIP Plan by one month for each additional day of downtime after the first three business days, up to six months.
À la carte service
If you pay for an à la carte visit and your laser is not in working condition within three business days of Astanza receiving full payment (unless you chose a later service date), you’ll receive 20% off any parts replaced during that visit.
Exclusions
Discounts received under the Brand Promise cannot be combined with other offers or specials.
Contact Information for Reporting a Service Issue
Report a service issue at (800) 364-9010. In addition, clients can send an email to: service@astanzalaser.com
You may also fill out the Astanza Request Service Page form by clicking here.
How Can We Help You?
Fill out this form and we’ll help you out.