Advanced actively Q-switched tattoo removal lasers require regular maintenance to perform at their best. These advanced laser systems have delicate technical and optical components that need periodic cleaning, calibration, and alignment. Without preventative maintenance and service by trained professionals, tattoo removal equipment will have a reduction in power and efficacy over time.
Because you probably plan to be performing tattoo removal for many years to come, it is important to choose a laser supplier that will provide ongoing service beyond the warranty expiration. After all, your tattoo removal laser is the cornerstone of your practice.
Some laser manufacturers do not offer a la carte services, which means that if you aren’t under an extended warranty contract, they will not service your laser if it fails. Similarly, used laser dealers typically do not provide any maintenance or service support, and the original manufacturers of the used system may not agree to provide service.
Unlike other manufacturers that either gouge customers with outrageous contract costs or neglect to provide responsive, quality technical support, Astanza stands by our systems with ongoing service support by in-house expert technicians.
Astanza clients are covered by our 3-Business Day Service Guarantee, which promises to resolve any laser issues and have the laser working in 3 business days after a client calls, emails, or leaves a voicemail stating an issue or requesting a service request. To learn more, click here.
To learn more about Astanza’s fair, responsible service commitment to customers, please visit our Technical Support page.