Flexible Service Options
If you are an Astanza client on a VIP plan and we can’t or don’t have your laser in working condition within three full business days of you contacting us, we will extend your VIP plan by one month per day with a maximum of six months.
However, you are never locked into an extended warranty as your only option. If a service plan does not make sense for your business model, you can still have expert Astanza maintenance and repairs for your laser.
Astanza offers affordable, convenient a la carte service options to customers to give them a safety net for past-warranty machines. Many laser manufacturers force customers to pay for extended warranties and otherwise refuse to provide service.
As per our 3-Business Day Service Guarantee, Astanza clients who receive an a la carte laser repair that is not met with a working laser within three business days of receipt of full payment (unless the client chooses a later service date), will receive a 20% discount on any parts needed.
At Astanza, our commitment to customers extends for the entire life of your machine, and we aim to give you smart options that fit your budget.