Solving Your Laser Issues in 3-Business Days, Guaranteed.
Supporting You Every Step of the Way
As an Astanza client, you will be covered by the 3-Business Day Service Guarantee as long as you own your Astanza laser.
Astanza will resolve any laser issues and have the laser in working condition within 3 business days after a client calls, emails, or leaves a voicemail at the designated number & email address stating an issue or requesting the initiation of a service request. If you are on a VIP plan and we can’t or don’t have your laser in working condition within 3 full business days of you contacting us, we will extend your VIP plan by one month per day with a maximum of 6 months.
Receive a laser repair via an A La Carte visit (not on a VIP plan), and we can’t or don’t have your laser in working condition within 3 business days of receipt of full payment (unless the client chooses a later service date), you will receive a 20% discount on any parts needed.
May not be combined with other offers or specials.
Contact Information for Reporting a Service Issue
Report a service issue at (800) 364-9010. In addition, clients can send an Email to firstname.lastname@example.org.
You may also fill out the Astanza Request Service Page form by clicking here.
See the Frequently Asked Questions for details.